Canvas Giclee
Customer Service/Return Policy
Custom PBN/Grisaille Customer Service/Return Policy

Your satisfaction is guaranteed.
If you are not completely satisfied you can return the artwork/s to us within 10 days
following the delivery date.  A full refund for the price of the artwork will be credited to your
credit card.

Contact us via
email or phone(503-922-0239) to obtain a Return Authorization Number
before  returning the art. Please note that shipping charges are not refundable.
We would like to guarantee that you will be happy with your Custom Paint By Number
Kit but fear that the small though ubiquitous number of malcontents that live among us
will  frustrate that intention.

For the rest of you, we sincerely believe that you will be overjoyed with this product.
We think you will be absolutely amazed at your previously undemonstrated artistic talent.

If there is a problem with your original image that would produce an inferior Paint By
Number project we will advise you of that fact BEFORE we charge your credit card or
cash your check. We will work with you to achieve an end result with which you will be
pleased. Failing that, we will cancel the order and/or return your check.

On the other hand, this is a custom designed product and once done, can't be undone. If
you change your mind and decide that you don't really want the kit, then we're left with a
perfectly good  canvas of Fluffy and the twins or whatever,which (no slight intended to
either Fluffy or the twins)we have no interest in painting. It's yours and can not be

If (unimaginably) you feel that our rendition of your photo onto the canvas is lacking in
some aspect, we will give the problem our immediate and dedicated attention and if
warranted, redo the canvas for you.  

Please contact me for any necessary clarification of this policy or if you have any
questions. -Koko
PBN  Art Murals
Customer Service/Return Policy

We will gladly accept the return of any of our designed Paint By Number Art Mural Kits
and refund or credit the purchase price of the kit returned to us unused within two
weeks of delivery to you.

If any part of your kit is damaged we will replace it free of charge. Pattern replacement
may require that you return the damaged pattern to us and we will reimburse shipping
charges for that.

Please contact us before returning anything for a return invoice number.
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